Welcome page Returning Candidate? Log back in! Account Settlement Specialist - Atlanta, GA ID 2025-12636 Category Operations Position Type Regular Full-Time Group Corporate Group Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

The Account Settlement Agent (ASA) is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts.  The ASA will effectively communicate and support the Department’s collection goals, while providing quality customer service.  The ASA will be accountable for reducing final account balances for assigned accounts and perform other assigned tasks and duties necessary to support the Account Settlement Department

Roles You Will Play

The Money Tracker

Receive payment from previous residents and posts receipts into OneSiteReconcile all payments on a daily basis and prove deposits with detail and accuracyVerify cash reports to daily collectionBe accountable for reducing final account balances for assigned accounts and perform other assigned tasks and duties necessary to support the Account Settlement departmentPresent payment status plan and information to management for collection meetings

The Record Keeper

Maintain documented information i.e., FAS, invoice copies, proofs of delivery, etc.Thoroughly document all collection and follow-up communication in the collection management softwareOvercome stalls and objections and suggest solutions for debt payment
Process check-by-phone and/or ACH requests accuratelyMeet monthly individual goals as set by the Account Settlement Manager

The Customer Devotee

Reconcile Final Account Statements with residentsMaintain effective professional communication with residents and ASMProcess and send correspondence to residents to resolve collections, reconciliation issues, and disputed chargesMake and receive calls, consistently following the collection call model and techniquesCommunicate effectively and support the department’s collection goals, while providing quality customer service

The Impact You Can Make

Final account balances have never been lower, collection rates have never been higher, and everything just seems right in the world again, thanks to all your hard work.Customers feel so engaged, so well cared for, and so happy with the customer service you’ve provided – they tell everyone they know that Cortland is the absolute best multifamily real estate company around.The Account Settlement Manager jumps for joy every month when they see how you and the other Account Settlement Specialists have not only met, but somehow surpassed, collection goals!Strong 2+ years’ experience in a property management collections role Building Blocks of Success High school diploma required; some college preferredExcellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough mannerHigh level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlinesAbility to work independently as well as part of a teamExcellent written and verbal communication skillsStrong analytical and problem-solving skillsStrong negotiation skillsProficiency in Microsoft Office Suite Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

 

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

 

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