Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job summary

Working closely with the Client Services team, particularly Account Managers, the Account Specialist supports the implementation and execution of affiliate program initiatives to ensure seamless and consistent campaign delivery.

Key Responsibilities

Assist Account Managers with daily operations of affiliate programs, which includes creative development, technical integration, timely coordination with internal creative and development teams, and providing general administrative support.Maintain consistent and effective communication with the Client Services team and other relevant Rakuten resources through meetings, emails, calls, and support tickets.Use strong persuasive communication skills to ensure all program and client deliverables are met.Monitor client performance and collaborate with the Client Services team to align strategies for achieving campaign goals.Analyze clients' competitive landscapes and gain an understanding of their business objectives, profit margins, and budget limitations.Approach problem-solving proactively, quickly identifying root causes and leveraging knowledge and internal resources to resolve client issues promptly.Contribute to the development and delivery of client presentations as needed.Take initiative in promoting growth-focused campaigns and projects with clients.

Key Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical /functional expertiseAbility to learn internal platforms and productsCo-ordinate across functions to provide effective solution designStrong MS Office suite skills (Excel, PPT, Word, Outlook)Good project coordination skillsWeb literate

Personal effectivenessHighly organised, self-motivated, good time management, able to prioritise effectivelyProactive - continually looking for ways to grow and improve within own roleWork well under pressure and to tight deadlinesInquisitive approach to continuously learning on the jobExemplary written and oral communication skills

Results focusCareful attention to detail and deadlinesDelivery of performance goals achieved within budget and on timeReliable and able to work independently on targetsCan-do attitude and willingness to take on a range of tasks – the role is likely to change and evolve due to the dynamic nature of the company. A real team player that can integrate and work closely with an enthusiastic team

Understanding of the businessUnderstanding of digital marketing concepts, particularly Affiliate Marketing

Qualification Requirements

BA degree required1 years’ experience in client support (agency, client, or consulting) preferrable

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team