Description We are offering a permanent employment opportunity for an Account Specialist in Juno Beach, Florida. This role will primarily involve account management for commercial, industrial, national, and government customers. The successful candidate will also handle customer requests and complaints, interface with vendor partners and management, and perform other customer support tasks such as processing claims and resolving contractor invoices. Responsibilities: • Serve as a primary contact point for customers, ensuring exceptional support and effective problem resolution. • Handle various customer requests and complaints, and interface with vendor partners and management to resolve them. • Manage each issue to a resolution while providing clear communication and expectations. • Gain an in-depth understanding of the residential solar financing industry and apply this knowledge to answer any questions and solve problems that our customers may have. • Collaborate closely with other departments to escalate and resolve complex technical issues promptly. • Become a knowledge resource and an escalation point for our customers. • Provide solutions to problems while educating and training our customers. • Document customer interactions with accurate and detailed interaction logs. • Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals. • Proactively escalate potential issues or anomalies to management. • Identify and recommend improvements to our internal processes. Requirements • Proven experience in Customer Service and Account Management • Excellent Communication skills, both written and verbal • Demonstrated proficiency in Sales and Training • Knowledge of Operations and Procedures within a business context • Ability to handle Invoice and Billing matters efficiently • Experience in Supervising teams and leading projects • Strong understanding of Finance principles and Hiring Processes • Ability to Troubleshoot issues and provide effective solutions • Experience in Onboarding new employees and clients • Knowledge of Revenue Accounting and Claim Administration processes • Ability to Answer inquiries in a timely and detail oriented manner • Experience in Staffing and managing relationships with Stakeholders • Ability to work with Suppliers and maintain effective relationships • Proficiency in maintaining logs and records of business transactions • Excellent Customer Support skills, with the ability to handle Complaints effectively • Knowledge of Component Selection for various business operations • Ability to manage Storage and inventory effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .