Job Title: Account Specialist

Job Description

Under general supervision, the Account Specialist provides full account management support to business, commercial, industrial, national, and/or government customers. This role involves handling customer requests and complaints, interfacing with vendor partners and management to resolve issues, and performing other customer support tasks such as claims processing, contractor invoices, enrollment, billing, and fulfillment. The ideal candidate will have a minimum of 2+ years of experience in a relevant field (customer service, sales, customer accounting, claims, and/or revenue recovery) and possess a high school diploma or equivalent.

ResponsibilitiesBecome a main point of contact for our customers and provide exceptional support to enable their success.Manage each issue to resolution while providing clear communication and expectations.Provide support to residential solar installation companies and consumers.Troubleshoot and resolve technical issues related to proprietary software platforms, solar panels, inverters, monitoring systems, and other solar components.Collaborate closely with other departments to escalate and resolve complex technical issues promptly.Provide exceptional customer service through phone, email, and chat.Become an expert on both financing and sales/operations workflows.Act as a knowledge resource and escalation point for our customers.Provide solutions to problems while educating and training customers.Document customer interactions with accurate and detailed interaction logs.Serve as a voice of the customer and work with the team to improve the program and processes.Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals.Proactively escalate potential issues or anomalies to management.Identify and recommend improvements to internal support tools and drive scalable solutions to support the growing customer base.Create a positive work environment through collaboration with teammates.Work Environment

This position requires availability to work rotating shifts from 9:00 AM to 6:00 PM and 12:00 PM to 9:00 PM EST. The shifts will likely be Tuesday through Saturday. The work environment emphasizes collaboration and creating a positive atmosphere with direct teammates.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Juno Beach,FL.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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