Our team provides exceptional customer service to our customers that are approaching the end of their lease. Specialists must have excellent phone skills with ability to convey and explain the end-of-lease options and obligations to the customer. Must be able to handle high volume of inbound and outbound dialer calls in a professional manner. Specialists interact with internal and external customers to validate data and document accounts pertaining to Auto Leases.
Specialists must be able to provide customer support and be able to follow the quality initiatives as outlined by compliance and the Chase Auto line of business.
Job responsibilities
Engage in interactive dialogue with internal and external customers through active listening Take ownership of the overall customer experience by empathizing, prioritizing, and meeting customer needs Resolve customer concern by approaching problems logically and with good judgment to ensure appropriate outcomes Critical thinker with analytical ability to make appropriate decisions on behalf of the customer efficiently and effectively Required to abide by all applicable regulatory and department practices and procedures Computer Skills- Familiarity managing multiple browsers, tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office toolsRequired qualifications, capabilities, and skills
Minimum 1 year experience in a customer service / call center environment Assertive with excellent communication skills both written and oral Proficient PC skills to include MS Word, Excel, and Outlook Ability to work well under pressure, and capable of adapting to changing prioritiesPreferred qualifications, capabilities, and skills
Auto lease experience Dialer and Call Center experience Knowledge of Chase Auto systems to include iCAF and AspectWork Schedule
The department's operational hours are 8:00 AM - 8:00 PM, Eastern Time Monday - Friday Candidates must be able to work any schedule within the department's operational hours.