Tempe, AZ, United States
3 hours ago
Account Specialist I

 

Our team provides exceptional customer service to our customers that are approaching the end of their lease.  Specialists must have excellent phone skills with ability to convey and explain the end-of-lease options and obligations to the customer. Must be able to handle high volume of inbound and outbound dialer calls in a professional manner. Specialists interact with internal and external customers to validate data and document accounts pertaining to Auto Leases.

As an Account Specialist I in Auto Finance, you will be responsible for interacting with internal and external customers, resolving customer concerns and utilizing analytical abilities to improve customer efficiencies.

Job responsibilities 

Engage in interactive dialogue with internal and external customers through active listening   Take ownership of the overall customer experience by empathizing,  prioritizing, and meeting customer needs Resolve customer concern by approaching problems logically and with good judgment to ensure appropriate outcomes Possess analytical ability to make appropriate decisions on behalf of the customer efficiently and effectively Abide by all applicable regulatory and department practices and procedures Manage multiple browsers, tabs, window navigation and instant messenger tools Operate Windows Operating Systems and Microsoft Office tools  

Required qualifications, capabilities, and skills

Minimum 1 year experience in a customer service / call center environment Assertive with excellent communication skills both written and oral Proficiency in PC skills including MS Word, Excel, and Outlook Ability to work well under pressure, and capable of adapting to changing priorities

Preferred qualifications, capabilities, and skills

Auto lease experience Dialer and Call Center experience Knowledge of Chase Auto systems to include iCAF and Aspect

Work Schedule

The department's operational hours are 8:00 AM - 8:00 PM, Eastern Time Monday - Friday Candidates must be able to work any schedule within the department's operational hours.
Confirm your E-mail: Send Email