CTO Customer Experience and Servicing (CES) - Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As an Account Specialist II your primary work responsibilities will include but not limit engaging with customers in a metric-driven environment while documenting account activities in detail. Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days!!

Job responsibilities:

Communicate with customers in a metrics-driven environment

Navigate multiple technologies while staying engaged with our customers, strong customer focus with the ability to have detailed conversations

Demonstrate resiliency and extreme adaptability in a fast-paced environment

Take ownership of each customer interaction while treating customers with respect and responding with empathy

Document customer account activities thoroughly and concisely

Provide excellent customer service

Demonstrate punctuality, integrity, and accountability

Approach problems logically and with good judgment to ensure the appropriate customer outcome, make appropriate decisions on behalf of our customers quickly and effectively

Prioritize work to ensure efficiency, abide by all applicable regulatory and department practices and procedures

Able to work independently and in a team environment

Think critically and exercise independent judgement, ability to support cross-functional teams across multiple inquiry types

Required qualifications, capabilities, and skills:

High School diploma

Willing to work in an environment that requires 100% phone-based customer interaction (voice functions)

Able to support cross-functional teams across multiple inquiry types

Basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Preferred qualifications, capabilities, and skills:

Minimum of one year of customer interaction or customer support experience, either by phone, face-to-face, or teller experience

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days.