Boston, MA, 02133, USA
20 days ago
ACCOUNT SUPERVISOR
**Overview** **Essential Functions** + Supervise the daily activities of operations team members. + Set priorities for the team to ensure completion of tasks. + Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations. + Participate in monitoring and developing team member performance, including evaluations, training, and recognition. + Ensure work assignments and schedules meet department, facility, and contractual needs. + Respond to client inquiries, requests, and concerns. + Utilize company policies and guidelines to solve work problems. + Ensure department training programs and recertification programs are being conducted within appropriate timeframes. + Meet with clients to ensure needs and expectations are being met. + Implement and manage quality control monitoring and safety programs; maintain a safe work environment. + Achieve operational performance and functional service activities.  + Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.   + Monitor and maintain appropriate staffing levels and daily schedules. + Special projects and other duties as assigned. **SALARY: $50,000-53,000/yr** + The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** + ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) . **Required Qualifications** Education: + Bachelor’s degree or equivalent experience. Experience: + 1 to 3 years of experience. Other: + Ability to adjust work schedule as needed to support the operation. + Ability to effectively lead a staff of direct reports. + Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks. + Basic understanding of computer programs, including Microsoft Office. + Ability to work in a fast pace work environment. + Ability to resolve issues under tight timeframes and pressure. + Ability to prioritize assignments and projects and to multi-task within restricted time constraints. + Excellent team building and planning skills. + Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees. **Working Environment and Travel Requirements** + Respond to emergencies at night and on weekends as needed. + May be required to travel via automobile to meetings and work-related functions. + Work environment may require extended time standing, walking, and lifting. May also be exposed to hazardous chemicals. REQNUMBER: 88489 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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