The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client

Salary: $57,000-$58,240

Job qualifications

·     Bachelor’s degree or equivalent experience

·     3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

·     3 or more years’ experience  in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

·     Understanding of USPS regulations

·     Understanding of reprographics equipment and usage

·     Intermediate Microsoft Office Word and Excel skills

·     Basic Microsoft PowerPoint skills

·     Prior experience managing vendors preferred

·     Basic P&L understanding a plus

·     Demonstrated experience prioritizing competing priorities under tight deadlines

·    Proven customer service skills are required in order to create, maintain and enhance customer relationships.

·    Good written and verbal communication skills, including professional telephone and email etiquette.

·    Attention to detail with good organizational skills.

·    Must be able to meet deadlines and complete all projects in a timely manner.

·    Ability to handle sensitive and/or confidential documents and information.

·    Able to make independent decisions that conform to business needs and policy.

·    Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.

·    Must work well in a team environment.

·    Must be able to interact effectively with multi-functional and diverse backgrounds.

·    Ability to work in a fast-paced environment.

·    Must be self-motivated with positive can-do attitude.

Job duties

(* denotes an “essential function”)

·   *Ensure team provides outstanding service to client, while building strong customer relationships

·   *Create an environment conducive to service expansions and new business opportunities

·   *Maximize profitability through the effective utilization of labor and resources

·   *Immediately resolve any operational problems or issues

·   *Produce required reports on schedule

·   *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

·   *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

·   *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

·   *Train new employees on policies and procedures

·   *Address performance issues among team members

·   *Work with manager to create development plans and challenging assignments for team members

·   *Escalate to manager client or team concerns to proactively resolve issues