About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Description Summary

PS Associate Technical Consultant is responsible for the design and execution of configuration activities related to NCR’s Hospitality product set including Aloha Configuration Center, Insight, NCR Back Office, and additional NCR Cloud Applications within the Aloha Ecosystem.PS Associate Technical Consultant works with Project Managers to translate clients’ requirements into functional POS configurations for SMB Hospitality customers. PS Associate Technical Consultant implements projects related to operational management and operational process improvement. PS Associate Technical Consultant is responsible for providing technical services and processes to meet client needs.PS Associate Technical Consultant position can be customer–facing as needed.PS Associate Technical Consultant completes the software version upgrades.PS Associate Technical Consultant completes the Quality Assurance Efforts.The position involves daily interaction with cross-functional teams & team members to execute service delivery and address any issues and concerns.

Essential Role Functions

PS Associate Technical Consultant implements solution-build processes for new customers based on deliverables provided by the NCR SMB Organization.  PS Associate Technical Consultant prepares these solutions for large-scale customer deployment.PS Associate Technical Consultant test and validates the functionality of Aloha software solutions relative to their defined implementation and deployment processes.PS Associate Technical Consultant builds new sites/locations for Aloha customers in Aloha Configuration Center and NCR Back Office to support the implementation of new store openings, POS replacement, or change-of-ownership activities.PS Associate Technical Consultant triage and resolves configuration-related issues for new customers as they are raised during the deployment process.PS Technical Consultant works with other areas of the Enterprise Deployment team to ensure a smooth end-to-end customer deployment experience.PS Associate Technical Consultant is completing the software version upgrades, downgrades, or product uninstalls.PS Associate Technical Consultant must keep all the projects and tasks up to the most recent date (daily) with clear notes and concise next steps, in any given service tool, such as Quickbase, or Salesforce

Basic skills and requirements

PS Associate Technical Consultant is Fluent in English.Must have some IT experience in database management or similar IT job experience.Speed and efficiency.PS Associate Technical Consultant will work in multiple NCR and other software applications; Configuration Center, NCR Back Office, Aloha Online/Digital Ordering, Order Point, and other products within NCR’s Aloha product suite, including Aloha Quick Service and Aloha Table Service.PS Associate Technical Consultant uses Salesforce and QuickBase, or any other CRM tools aligned with company standards to track and update projects and tasks.Will execute configuration changes to Aloha products in response to new client promotions, pricing changes, or other updates that directly affect the in-store operation of the Point-of-Sale system.Will execute configuration changes to software in response to project technical requirements.Troubleshoot issues that arise from clients and other team members and escalate them appropriately.Maintain responsibility for the execution of project plans.Be able to work in a diverse team including individuals in other countries, of various technical and process skill levels.Identify areas for internal process improvement.Serve as backfill for other team members during peak times or when staff availability is minimal.The working hours after the completion of training will be assigned depending on the client's assignment. The working week is Monday through Friday – 40hrs a week.Other job-related duties as assigned.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”