LOSS HUB is a part of Global Accounting Operation team responsible for monitoring and processing financial impact incidents reported in a global reporting tool ICAMS across the board.

As a part of the team you will be responsible for processes that include, but not are limited to:

Daily monitoring ICAMS workload to identify all reported incidents required payment and/or posting;Daily preparation, monitoring and posting in payments;Daily closing the processed incidents in ICAMS;Daily monitoring all queries raised in a shared mailbox;Investigation and cooperation with other teams/departments to facilitate payment and/or its posting Investigation of all rejected/return payments, open items available on BS accounts;Ad hoc queries;Participate in  regular and ad hoc meetings as requested;Support others if needed- backup for other team members´ processes;Support new initiatives and processes if needed;

All activities should be delivered with the highest service quality:

Work according to priorities and deadlines outlined by the Manager and in line with SLAs;Maintain standards of personal and professional performance/behavior ensuring accountability and adherence to company policies and procedures;Take responsibility for the quality of service;Identify process improvements. Keep process documentation up to date;Identify issues and problems in service delivery and suggest necessary corrective action, keeping team and direct manager informed of issue;Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales [in agreement with direct manager, depending on situation try to resolve/escalate on own responsibility];Ensure that direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.Ensure adherence to Company and Departmental policies and procedures.

Manage Relationships

Maintain close contact with direct manager, briefing him/her on all issues and problems both actual and potential;Develop and maintain strong relationship with business and colleagues;Participate in  regular and ad hoc meetings as requested accordingly to the role;

Communication

Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales [in agreement with direct manager, depending on situation try to resolve/escalate on own responsibility];Ensure that direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.

JOB QUALIFICATIONS AND REQUIREMENTS:

At least 3 years of Professional experience in Finance/ Reporting/ Banking and/or other related fields;Good knowledge of accounting principles and practices (GL, financial accounting reporting) ;Knowledge of international payments/settlements would be beneficial;An ability to adhere to multiple deadlines, with good time management and the ability to work independently, as well as in a team environment;An innovative and structured approach to work, coupled with an ability to continuously identify and implement process improvements;A willingness to take ownership of problems and an ability to communicate with clients, and colleagues at all levels whilst being customer service focused;PC application knowledge and good Excel skill-set are necessary;Advance Language skills, written and verbal in English and country language if required;Attention to details is crucial.

WE OFFER:

Hybrid work modelEmployee savings plan;Premium life insurance package;Gold medical package;International operating environment;Language classes;Soft skills trainings;Technical workshops;Development sessions with a mentor;Diversity of opportunities across a range of challenging and highly complex activities;Technical or leadership career pathway;

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