Description We are in the process of recruiting an Accounting Clerk to be based in Westborough, Massachusetts. The individual will play a critical role in our team by managing customer interactions, leading a team of customer support professionals, and driving operational excellence. The role also involves close collaboration with internal teams and the global affiliate network. Responsibilities • Accurately and efficiently process customer credit applications. • Maintain precise records of customer credits. • Resolve customer inquiries and act as a point of escalation for complex issues. • Monitor customer accounts and take necessary action. • Develop customer service policies and procedures that align with organizational goals and customer requirements. • Liaise with the sales affiliate network and home company to ensure smooth operations. • Manage order entry, backlog accuracy, and adherence to terms and conditions. • Identify and address product delivery issues, communicating solutions to customers in a timely manner. • Collaborate with finance to resolve invoice discrepancies. • Prepare detailed performance reports for operational reviews. • Provide guidance to the customer support team, promoting a culture of excellence and accountability. • Develop training programs and career growth opportunities for the team. • Collaborate with internal teams to align on customer expectations and operational priorities. • Advocate for customer needs within the organization, driving improvements in processes and customer service metrics. Requirements • Minimum of 7 years of relevant experience in an accounting role. • Demonstrable proficiency in account management, with a proven record of successfully managing financial accounts. • Experience in administrative management, including the ability to oversee and streamline office operations. • Previous experience working in a call center, with a focus on providing exceptional customer service. • In-depth knowledge of call center metrics, with the ability to analyze and interpret data to improve performance. • Experience in managing call center operations, including workforce planning, scheduling, and quality assurance. • Ability to thrive in a high-volume call center environment, demonstrating resilience and adaptability under pressure. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .