Job TitleTechnical Customer Support HelpdeskCompany DescriptionWe imagine what makes our customers excited and happy and build it so they can command their world while having fun We are known for building top edge products that are super innovative and stylish From worlds Smallest lightest Drone Advanced auto pilot GPS Drones to Best Seller Toys Wireless Chargers and Wearables Our customers vary from well known distributors to retailers and online stores of all sizes worldwideWe will challenge you to be part our team a team that are there for each other and their goal is to create a happy working environment for all We hope you will consider joining our super fast pace dynamic teamJob DescriptionJob Title Technical Customer Support HelpdeskJob Description We are looking for a bright sharp and organized internet savvy individual to join our team in San Jose CA for Level 1 or Level 2 technical support PositionType Full timeGeneral Working Hours Minimum of 40 hours per week Irregular hours as neededAvailability Immediate OpeningQualifications Exceptionally Sharp Punctual Detailed Oriented and OrganizedBe Technical and up to date on Technology Excellent Writing SkillsGeneral Computer Skills Windows troubleshooting Excel Outlook Email Internet Website etcUnderstand basic HTMLExcellent troubleshooting and repair skillsAbility to multi task and prioritize in a fast paced environmentBe able to work independently or as a teamStrong sense of urgency and commitment to achieving resultsMotivated with good interpersonal skills and excellent research skillsLegal to Work in the United States and be able to pass background check and screeningResponsibilities Including but not limited toAble to quickly understand and efficiently resolve customers concernsAble to provide superb customer care to all customersAble to find technical answers and solutions onlineExcellent Problem Solving SkillsComfortable communicating over the phone email online and live chatAble to troubleshoot basic IT related issues such as connecting computers internet connections etcPerform other tasks as requiredIN ORDER TO KNOW IF YOURE A RIGHT FIT TO APPLY FOR THIS POSITION YOU SHOULD BE ABLE TOYou should know without research top 5 technology product of this yearYou should know without research what is the name of the next generation Apple and Samsung Mobile ProductConsider yourself a sharp and internet savvy personConsider yourself technicalConsider yourself a detailed oriented personConsider yourself proper candidate with ability to achieve Professional Communication and Customer SatisfactionAdditional InformationPlease Indicate your availabilityThis is an on site position Please do not apply if you are looking for remote work applicationfields label First Name slug candidatefirstname fieldtype smalltext field