Job Description: DEPARTMENT SPECIFIC POSITION DESCRIPTION : Maintains consistent daily processing of US Department of Education data for the awarding of federal loans. Reviews aggregate loan limits for student borrowers to determine loan eligibility. Provides customer service to students, parents and federal loan servicers via phone and email. Maintains the federally mandated Transfer Monitoring process, processes loan delinquency letters, and resolution for loan defaults. DEPARTMENT SPECIFIC JOB RESPONSIBILITIES : • Maintains consistent daily processing of US Department of Education data for the awarding of federal loans. • Reviews aggregate loan limits for student borrowers to determine loan eligibility. • Provides customer service to students, parents and federal loan servicers via phone and email. • Maintains the federally mandated Transfer Monitoring process, processes loan delinquency letters, and resolution for loan defaults. General Job Description Supports the organization’s accounting functions. Maintains up-to-date and accurate records of daily transactions, accounts receivable, accounts payable, inventories, payroll, and various other records. General Job Responsibilities • Guides and assists customers with highly complex questions, paperwork, and requirements, as they relate to financial and business activities such as billing, financial aid, payment deadlines, tuition rates, tax forms, refunds, or student receivables. Advises lower level employees on complex customer inquiries, requiring advanced knowledge of department policies. • Often directs work, trains, and/or supervises student employees. • Ensures requisitions are processed in a timely manner and are properly recorded. Obtains necessary documentation for customers related to contracts. • Provides complex financial support to departments and areas within the University. • Ensures financial aid applications are received and processed correctly. Researches and resolves any issues with applications. • Processes financial aid award adjustments and determines loan eligibility and award amounts. Communicates with students regarding student loan issues, eligibility requirements, and award amounts. • Posts and removes charges on accounts as necessary. Places holds on student accounts for delinquent loans and payments. Prepares and distributes invoices and all other account documentation. Reviews work of other employees. • Compiles, analyzes, and reconciles accounts related to loan and grant programs to ensure compliance with state and federal regulations. • Records and tracks expenses and revenue for department or area. Minimum Qualifications: Knowledge of standard finance and business policies, procedures, services, tools, and/or equipment in a field of specialization typically obtained by a high school degree or GED or equivalent and a minimum of 3 years related experience. An equivalent combination of education, training, and experience is acceptable. Specific knowledge, certifications, and licensure will apply at the position level. Preferred Qualifications: At least one year of customer service experience. Associate’s degree, or vocational or technical school degree Service-oriented, diplomatic, and tactful when resolving problems. Computer proficient including Microsoft Office Suite. Good problem solving skills. Ability to delve into problematic issues and seek resolution. Resolution of the issue may be at the student, parent or institution level. Planning Unit: Vice President Enrollment Management Department: Student Financial Aid Applicants may contact this person if they have questions about this position: Hannah Mathson, mathson@ohio.edu Employment Type: full-time regular Advertised Salary: The starting salary range is $14.65 per hour up to $18.68 per hour, dependent on education and prior experience. Employees enjoy a generous benefits package such as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company contribution, a 12-week parental leave program, adoption reimbursement, transgender care, flextime and flexplace policies, counseling and mental health care, access to professional development programs and more. Additional information is available at https://www.ohio.edu/hr/benefits.