The Account Conversation Specialist is responsible for managing and maintaining the financial records of the company, ensuring accuracy and compliance with accounting principles and company policies. This role involves handling accounts payable and receivable, processing invoices, reconciling accounts, and assisting with month-end and year-end closing procedures. The Account Conversion Specialist plays a crucial role in supporting the financial health of the company by ensuring that all financial transactions are accurately recorded and reported in a timely manner. ROLE COMPETENCIES Collaboration Acts on individual responsibilities, objectives, and performance expectations in support of team goals Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates Demonstrates a sense of commitment and support to direct teammates and the larger SVP team Communication Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal. Establishes rapport, build and maintains effective working relationships Practices attentive and active listening Gives and receives feedback timely and appropriately Problem-Solving Understands how the business of their department works Champions innovative ideas for continuous improvement Demonstrates the functional and technical knowledge needed for their role Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts Continuous Improvement Meets agreed upon individual and team goals and objectives Understands how the team’s priorities align with company goals Provides key information about their unique responsibilities in support of the formulation of strategies, tactics and deadlines Continuously examines personal effectiveness and seeks to make improvements as needed. WAG Values Leads with respect, integrity, and accountability Treats others with empathy and respect Exemplifies and role models behavior associated with WAG values Partners with team to focus on solutions Finds a way to say yes ROLE SPECIFIC TASKS Excellent attention to detail and research skills Excellent communication skills Manager resolution of discrepancies on newly converted accounts Assist with creating and maintaining good vendor relationships Assist with account conversion projects as needed REQUIRED EDUCATION AND EXPERIENCE Degree preferred but not required High school diploma is required Excellent customer service skills, both written and verbal Professional telephone skills Experience working in retail or the healthcare industry preferred (2+ years) Proficient in MS Office 365, with a strong emphasis on Excel Benefits Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024. Online discount platform Collaborative team of people who live out our WAG values (work together, amaze, grow) Competitive salary Health, dental + vision insurance 401K with a company match Life insurance, short-term disability, and telemedicine Upward mobility and growth opportunities Generous paid time off and company-wide holidays Discounted veterinary care for your four-legged family members An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide