Summary

The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

Duties and Responsibilities

Field VisitingCarries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise. while maintaining a high level of customer satisfactionUtilizes technology provided to execute the field visit processesDocuments all customer appointments and maintains updated and accurate customer informationRecords electronic customer interactions accurately with every contactProcesses payments and posts amounts paid to customer accountsCustomer CounselorEducates the customer on the benefits of timely lease agreement renewal paymentsRecommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownershipMonitors and recommends payment frequency and renewal date changes based on customer payment history and pay datesVehicle and Protecting Company AssetsOperates company vehicles in a safe manner and in accordance with all applicable laws. Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are metProtect company assets and maintain company confidentialityReturnsExecutes merchandise returns due to non-payment as directedQuality assures merchandise that is returnedComplianceMaintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws

 Education and Experience

High School diploma or equivalent required2 years of college or 2 years of previous management experience preferredCollections experience required; 2 years preferredProficient computer skills

Required Skills

Strong communication and interpersonal relationship skills both in person and over the phoneAbility to work with minimum supervisionExcellent organizational skillsSafely operate company vehicles; keep up with vehicle maintenanceGeneral product knowledge preferredUphold the Company’s brand and protect company assetsAbility to work schedule of budgeted hours varying from 8am to 9pm, Monday through SaturdayMust be 21 years of age or older with a valid driver’s licenseSatisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy.

Physical Requirements

Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly