**Summary** The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards. **Duties and Responsibilities** + Field Visiting + Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise. while maintaining a high level of customer satisfaction + Utilizes technology provided to execute the field visit processes + Documents all customer appointments and maintains updated and accurate customer information + Records electronic customer interactions accurately with every contact + Processes payments and posts amounts paid to customer accounts + Customer Counselor + Educates the customer on the benefits of timely lease agreement renewal payments + Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership + Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates + Vehicle and Protecting Company Assets + Operates company vehicles in a safe manner and in accordance with all applicable laws. Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met + Protect company assets and maintain company confidentiality + Returns + Executes merchandise returns due to non-payment as directed + Quality assures merchandise that is returned + Compliance + Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws **Education and Experience** + High School diploma or equivalent required + 2 years of college or 2 years of previous management experience preferred + Collections experience required; 2 years preferred + Proficient computer skills **Required Skills** + Strong communication and interpersonal relationship skills both in person and over the phone + Ability to work with minimum supervision + Excellent organizational skills + Safely operate company vehicles; keep up with vehicle maintenance + General product knowledge preferred + Uphold the Company’s brand and protect company assets + Ability to work schedule of budgeted hours varying from 8am to 9pm, Monday through Saturday + Must be 21 years of age or older with a valid driver’s license + Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy. **Physical Requirements** Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise wit