Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors is a Fortune 500 global logistics company that satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We pride ourselves on being a solutions-based organization and take time to understand each customer’s individual business needs. As a non-asset based organization, we have considerable flexibility when managing our customers’ supply chains.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Job Description

The ideal candidate for this position must have strong MS Office skills including Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and very fast paced, therefore a strong candidate must have excellent organizational skills, time management skills in addition to a professional attitude and attire that exemplifies the Expeditors culture.  

Major Duties and Responsibilities:

Accounts Receivable

Weekly Contact by email or phone with each client on every past due invoiceProactively identify and resolve problem accountsUpdate ARC with detailed collection notes listing actions on each invoice and timely follow-upBuild key relationships with clients to more effectively resolve issues and collect payments within terms on open invoices Weekly reporting to upper management on slow-paying clients and aged invoicesEmail, snail mail, upload to payment centers or re-trigger EDI’s for missing invoices Assist management with weekly AR reportingWork with payment centers to resolve issues; explaining cancel re-bills, missing billings docs, missing invoices and other issues. Work directly with internal operations to resolve any billing issuesUnderstand clients billing requirementsFollow up each week on all open credits and ensure refunds are submitted weekly Research and resolve all credits on accounts within two months of credit date, when applicableEnsure clients are paying within termsLearn how to navigate, provide needed docs and identify contacts for payment centers Use accounting reports to help identify issue accountsIdentify slow paying clients and work to keep their ADP in termsUnderstand how to research backup documents and specific to productsUnderstand how to query data and create custom client reports using Excel Actively participate in monthly department meetingsAbility to work with multiple diverse team members and foster a collaborative environment Continuous process improvement and inefficiency’sIdentify accounts with duty outlays and work to get resolvedProvide custom reports to internal agents Understand basic concepts of all eight departments: CHB, EIO, AIP, OEX, TCS, OM and Dist. Follow up with clients on OCL as needed Build key relationships with sales team, acct. management and operations to effectively resolve all issues Understand AR reserve, AR Provisions, Bad Debt, BNP and their effect on AR and P&LHelp assist in resolving cash accountsAssist operations in identifying and resolving issues within a timely mannerUse MS Excel to send client statements and create reports using macros, v-lookup, pivot tables and concatenate functionsIdentify EDEs and advise to operations and re-trigger, when neededUnderstand and assist when needed on all wire and check deposits 

Other Responsibilities

Proactively work on personal development by setting goals and regularly attending training classes. Maintain benchmark of 4.33 training hours per month.Ensure compliance with all internal, SOP policies and procedures (Found on Internal Website)Support accounting department with miscellaneous project and assignments Understanding of Expeditors systems to effectively and efficiently navigate, resolve issues and perform outlines responsibilities Display willingness, without request, to aid and assist team members

QualificationsOffice or Accounting Experience, two years or more preferred Must have solid intermediate level Excel skillsAbility to define, develop, and document business processes and proceduresEffective interpersonal skills; ability to relate to customers and internal employees at all levelsAbility to multi-task and effectively prioritize a demanding workload

Additional InformationPay is commensurate with experience and the type of work issuedThese positions establish the base for a variety of future career opportunitiesExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Education Program

All your information will be kept confidential according to EEO guidelines.

Required location for this position is our Houston area office, located near George Bush Intercontinental Airport.