About the role:

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As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
  

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What's in it for you:

\n\n$40,000 - $45,000 base salary + and benefits package\nHealth, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match\nAdvancement opportunities within a robust Accounting and Finance team\nUp to $5,000/year in tuition reimbursement\nWe win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
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What you’ll be doing:

\n\nManage and report on a portfolio of customer accounts\nUnderstand TQL’s billing process and provide guidance to customers and sales representatives to help avoid payment issues\nConduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies\nMaintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information\nKeeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software\nDeliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies\nEscalating accounts to your supervisor/manager when appropriate
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What you need: 

\n\n1-3 years’ experience in billing, accounting and/or finance with bachelor’s degree preferred \nStrong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management\nExceptional communication, collaboration, and interpersonal skills\nCritical thinking and problem-solving skills with a focus on customer service\nConflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
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Where you'll be: 1701 Edison Dr., Milford, OH 45150