Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.
Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we:

• Empower you to follow your desired career path & achieve professional and personal goals.
• Encourage work-life balance and wellbeing.
• Are proud to champion equal opportunities for everyone.

We are a global team but that doesn’t stop our sense of collaboration, supportiveness and fun!


El equipo de Cuentas por Cobrar y Cobros de Workday es un grupo diverso de personas centradas en el servicio al cliente, con una mezcla inestimable de experiencia y formación.
Nuestro equipo promueve los valores fundamentales de Workday, y los empleados ocupan el primer lugar. Por eso nosotros hacemos lo siguiente:

• Capacitarlo para seguir la trayectoria profesional que desee y alcanzar sus metas profesionales y personales.
• Fomentar la conciliación con la vida personal y el bienestar.
• Estamos orgullosos de defender la igualdad de oportunidades para todas las personas.

Somos un equipo global, pero eso no interfiere en nuestro sentido de la colaboración, el apoyo y la diversión.

About the Role

The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Please apply using an English version of your CV. 

Job Responsibilities include but are not limited to:

Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed

Interpret customer contract terms and billing schedules

Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances

Assist in reconciling transactions and balances to maintain accurate accounts

Assist in the monthly calculation of the bad debt reserve

Maintain accounts receivable customer files and records

Investigate and resolve customer queries

Special projects as assigned

El analista de cuentas por cobrar es responsable de gestionar una cartera de cuentas de crédito de clientes en diversas funciones dentro del equipo de Cuentas por Cobrar, que incluyen proporcionar un servicio excepcional al cliente, solucionar problemas y resolver saldos vencidos y la coordinación con otros equipos funcionales de Workday para ayudar a resolver problemas. El candidato ideal es una persona muy motivada, con iniciativa propia, orientada a lograr objetivos, con excelentes habilidades de comunicación, que disfruta colaborando con personas con talentos muy diversos, en un entorno dinámico y veloz.

Postule enviando su CV en inglés.

Las responsabilidades del puesto incluyen, entre otras:

Mantener una cartera de cuentas de clientes que incluya consultas semanales o mensuales sobre facturas para resolver problemas o saldos vencidos, respuesta a consultas de clientes, distribución de extractos de clientes, resolución de problemas de pedidos de compra y realización de conciliaciones de cuentas de clientes según sea necesario.

Interpretar las condiciones contractuales de los clientes y los calendarios de facturación.

Analizar las cuentas vencidas, determinar el motivo de la falta de pago y recomendar el mejor modo de actuar para resolver los saldos vencidos.

Ayudar a conciliar las transacciones y los saldos para mantener cuentas precisas.

Ayudar en el cálculo mensual de la reserva para deudas incobrables.

Mantener archivos y registros de los clientes de cuentas por cobrar.

Investigar y resolver las consultas de los clientes.

Realizar proyectos especiales asignados.

About You

Basic Qualifications:

3 + years of experience in Accounts Receivable or relevant customer facing experience

Other Qualifications:

Accounting or business degree preferred

A genuine passion for customer service

Excellent follow-up skills and interest in seeing issues through to resolution

Strong analytic and problem-solving skills

Organized, detail oriented and accurate

Ability to react quickly to change and implement new processes

Professional demeanor

Demonstrated ability to interface with all levels of management

Solutions oriented

Excellent oral, written and interpersonal communication skills

Proficient in Microsoft Outlook and Excel

Experience in GetPaid Collections tool desired

Continually evaluates processes and seeks to improve operational efficiencies

Cualificaciones básicas:

3 años o más de experiencia en cuentas por cobrar o experiencia relevante de cara al cliente.

Otras cualificaciones:

Preferentemente, título universitario en contabilidad o negocios.

Auténtica pasión por el servicio al cliente.

Excelente capacidad de seguimiento e interés por resolver problemas.

Excelentes habilidades analíticas y de resolución de problemas.

Persona organizada, detallista y precisa.

Capacidad para reaccionar rápidamente ante los cambios y aplicar nuevos procesos.

Comportamiento profesional.

Capacidad comprobada para relacionarse con todos los niveles de gerencia.

Orientación a las soluciones.

Excelentes habilidades de comunicación oral, escrita e interpersonal.

Dominio de Microsoft Outlook y Excel.

Preferentemente con experiencia en la herramienta GetPaid Collections.

Capacidad para evaluar continuamente los procesos y trata de mejorar la eficacia operativa.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!