ABOUT THIS ROLE As an Accounts Receivable Analyst at Kibo, you will own all billing functions including invoicing, collections, and cash application. You will interact closely with internal and external stakeholders in this role. This is a part-time position requiring a commitment of 12 hours per week. ABOUT KIBO Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences.  We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions.  Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.    Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.  By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!  WHAT YOU’LL DO Post and reconcile customer payments daily Communicate with customers to follow up on outstanding invoices and assist with payment related questions.  Bill all open opportunities while maintaining the current billing SLA Proactively analyze aging reports, maintain detailed collection notes on account status, and effectively communicate issues in a timely and concise manner to customers, managers, and senior management Complete balance sheet account reconciliations for all assigned accounts, investigating and reporting any discrepancies Prepare DSO and Bad Debt Analysis at month-end Work collaboratively with legal, client success, and sales teams to ensure invoices are generated accurately and timely Proactively research any billing discrepancies causing collection issues and make necessary corrections, including processing cancellation requests, issuing credits, applying misapplied payments, and writing off debt when necessary Use customer billing portals such as Ariba, Coupa, and Bill.com