As an Accounts Receivable Clerk, you will perform multiple technical accounting tasks and customer service outreach to ensure accurate and timely preparation/recording of client records. This position will work closely with the Accounts Receivable Specialist. You will directly interface with clients on cash application, billing and collection matters with an emphasis on maintaining and enhancing the client relationship. This is an entry-level role with opportunities to grow within our team and company. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support.
What is CyraCom?CyraCom has been in business for 25 years and is one of the top language services providers in the US. Every day we help tens of thousands of people communicate by breaking down the cultural and linguistic barriers in their lives. These conversations happen through our interpretation services which are offered over the phone, through video, and on-site. Our interpreters help in emergencies like 9-1-1 calls, major life events like delivering a baby, and day-to-day scenarios like setting up car insurance. Our clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.
Perform account reconciliation on client accounts
Initiate refunds
Billing function
Creation of credit memos and adjustments in ERP accounting system
Organize work and perform client outreach as required to ensure timely collection of balances to meet the cash collection goals of the company
Process and post daily lockbox, ACH, wire remittance, and credit card deposits to the appropriate customer accounts and invoices; performs reconciliation of the receipts batch
Assist AR Specialist to timely and accurately prepare and record a variety of client invoices including, but not limited to, monthly OPI invoicing, document translation projects, face-to-face interpretation, testing and training (assessments), ASL/VRI interpretation, pay-as-you-go interpretation, phones/accessories, and VRI equipment.
Perform reconciliation of assigned G/L accounts.
Support and directly interact with various departments concerning client billing for purchases of goods and services from the company.
Maintain accounts receivable reports, Microsoft Excel spreadsheets, and corporate accounts receivable files.
All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.
Minimum Qualifications:Basic knowledge of accounting and bookkeeping practices and principles.
Strict attention to detail and accuracy while continuing to meet deadlines.
Ability to respond appropriately and work effectively in highly stressful or tense situations related to the order to cash process.
Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions.
Strong proficiency with Microsoft Excel.
Ability to operate standard office computing products (examples: Oracle, Workday, GetPaid, Microsoft NAV, MS Word, Outlook, PowerPoint, internet browser).
Ability to operate competently common office equipment including, but not limited to computer, fax, copier and telephone system.
Skilled at mathematical computations.
Skilled at communicating, both orally and in writing.
Skilled in establishing and maintaining effective work relationships.
Skilled at researching and reconciling receivable batch activity in accounting software.
High school diploma, GED, or equivalent.
Prior accounting and/or banking experience, preferably in a customer service/collection environment with solid proficiency in Microsoft Excel, Outlook and personal computer use.
Nice-to-have experience:Two (2) years of accounting experience preferably in a customer service/collection environment with solid proficiency in Microsoft Excel, Outlook, and personal computer use.
Compensation and Benefits Highlights:We value our diverse, equitable, and inclusive workforce
We encourage professional and personal growth, including tuition reimbursement and opportunities for internal promotion
CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development
We expect this position to start at an hourly rate between $20.50/hour, depending on experience.
Physical Demands:Requires sitting or standing for extended periods
Extensive use of a computer and repetitive hand movements in the performance of duties
Occasional lifting and carrying of material weighing up to 50lbs may be required
Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements. CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.