Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services.Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.