The Accounts Receivable Coordinator - French Speaking manages cash collections and the resolution of billing queries across the EMEA managed region. You will work directly with Smartsheet customers and partners alongside Sales and Customer Success. The expectation is to consistently deliver a high-quality customer experience both internally and externally. 

You will report to the Director of Finance Operations - EMEA and APJ and can work from our Edinburgh, UK or London, UK offices, or remotely from within the UK. 

You Will: 

Manage your own portfolio of customer accounts  Focus on reducing ageing and increasing cash collections Work collaboratively to resolve billing queries and ensure timely payment   Participate in regular debt reviews  Manage high volumes of inbound queries  Aim to drive process improvement  Complete other responsibilities as assigned to support growth in the EMEA region  Perform other duties as assigned

You Have: 

Fluency in French is required 3+ years of related experience within commercial collections  A history of meeting or exceeding collections targets   Customer Service and service ticket/case management experience  Excellent verbal and written communication skills  Attention to detail that enables accurate completion of tasks  Ability to work independently, manage shifting priorities and handle tasks under pressure  CICM qualification advantageous  Legally eligible to work in the UK on an ongoing basis

Perks & Benefits: 

Employer-paid Private Medical and Dental, additional cost for family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly contributions toward your pension Monthly stipend to support your work and productivity 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. Teleworking options from any registered location in the UK (role specific)