Linde Gas Equipment Inc.
Accounts Receivable Customer Solutions Specialist
Location: Pittsburg, CA

The AR Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you

Competitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunitiesPay range: $23.88 - $31.00 hourly (commensurate with experience)

What you will be doing:

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting invoices, processing customer payments, and resolving customer invoice disputes (quantity issues, pricing issues, cylinder balance, etc.)Processes sales cylinder adjustment and update blanket purchase orders.Provide invoice copies and proof of delivery as requested.Uses business software systems to retrieve customer information, verify inventory AR balance, cylinder balance active purchase orders, pricing, etc.Verifies customer credit status and completes necessary paperwork to issue credits or debits.Suggests additional billing methods such as e-invoice, EDI, etc.Provides customers with informational in regard to the outstanding balance.Responsible for phone inquiries and work with the team to ensure calls are answer timely.Builds and maintains effective working relationships with all internal Linde customers.Performs at a high level to meet call center performance metrics.Handle Branch and TM inquiries withing 3 days of request.Other duties as assigned.

Linde Gas Equipment Inc.
Accounts Receivable Customer Solutions Specialist
Location: Pittsburg, CA

The AR Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you

Competitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunitiesPay range: $23.88 - $31.00 hourly (commensurate with experience)

What you will be doing:

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting invoices, processing customer payments, and resolving customer invoice disputes (quantity issues, pricing issues, cylinder balance, etc.)Processes sales cylinder adjustment and update blanket purchase orders.Provide invoice copies and proof of delivery as requested.Uses business software systems to retrieve customer information, verify inventory AR balance, cylinder balance active purchase orders, pricing, etc.Verifies customer credit status and completes necessary paperwork to issue credits or debits.Suggests additional billing methods such as e-invoice, EDI, etc.Provides customers with informational in regard to the outstanding balance.Responsible for phone inquiries and work with the team to ensure calls are answer timely.Builds and maintains effective working relationships with all internal Linde customers.Performs at a high level to meet call center performance metrics.Handle Branch and TM inquiries withing 3 days of request.Other duties as assigned.

What makes you great:

High School Diploma required, college or equivalent experience preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredPrior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) requiredHands on experience in Specialty Gas/Hydrocarbon industries, requiredStrong computer skills, including Microsoft applications and Lotus NotesExcellent verbal and written communications skillsProficiency in computer systems and computers applicationsStrong verbal and written communication skillsDemonstrated ability to work independently and be self-motivatedAbility to work flexible hours

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website atwww.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

What makes you great:

High School Diploma required, college or equivalent experience preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredPrior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) requiredHands on experience in Specialty Gas/Hydrocarbon industries, requiredStrong computer skills, including Microsoft applications and Lotus NotesExcellent verbal and written communications skillsProficiency in computer systems and computers applicationsStrong verbal and written communication skillsDemonstrated ability to work independently and be self-motivatedAbility to work flexible hours

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website atwww.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.