Job Description

Oversee team to ensure highest standards of customer service are met, as well as accurate and timely delivery of services. Create and implement continuous improvement strategies to promote business transformation and growth across all functions. Develop and maintain strong relationships with other departments and vendors. As a member of the leadership team, this role is also responsible for cultivating a positive, productive, and safe workplace culture by promoting employee engagement and professional development.

What you’ll do:

Essential Duties & Responsibilities

Ensure team consistently meets expected metrics and service levels for central bill account setup, billing, customer service, and collections activitiesOwn key vendor relationships, including regular governance reviews and exploration of new products or services that support improvement or growth strategiesPartner with IT, Finance, Sales, and other internal teams to clear roadblocks for the teamParticipate in budget development and ensure team performs within guidelinesSupport the development of new policies and procedures as neededUse performance data to analyze trends and develop improvement plans, including regular audits on team deliverables to ensure complianceSupport necessary training and development opportunities for team membersSubject matter expert in providing support for other Avis Budget Group regionsPerform all standard people leadership duties such as hiring, training, time-keeping approvals, performance discussions and reviews, disciplinary action

What we are looking for:

Bachelor's degree in Business Administration, Finance, or other related field, or 10 years of related experienceMinimum 3 years of management and customer service experienceExperience with vendor managementDemonstrated history of driving continuous improvement, delivering on metrics, and developing peopleMust be a critical thinkerAbility to work independently and manage multiple tasks simultaneouslyExcellent analytical, verbal, and written communication skills, as well as superb interpersonal skills and the ability to act with discretion and professionalismProficiency in MS Office Suite, ability to navigate various PC systems

Perks you’ll get: 

Access to Medical, Dental, Vision, Life, and Disability insurance  Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages  401(k) Retirement Plan with company matched contributions Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars  Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care servicesCommunity involvement opportunities 

 Who are we? 

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities.  

The fine print: 

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.  

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Virginia Beach

Virginia

United States of America