Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Coordinate all processes contingent in collection of funds due including third party logistics entities such as brokers, freight forwarders and those who route freight and negotiate pricing. Primary Responsibilities + Communicate with past due customers via telephone and/or email to resolve disputes and collect owed revenue + Inquire as to reasons for slow payment or non-payment and act on information obtained from our customer + Make educated judgment calls on account decisions with NAE's and management, based on information obtained from pricing, costing, operations, EDI and claims + Insure proper billing addresses, confirm linkage and pricing for total problem resolution + Establish good working rapport with customer contacts + Communicate special customer needs to other departments and follow up on completion of tasks + Research check application, refunds and cash application + Prepare spreadsheets or other customized documents for customers to facilitate collection of funds + Send aging, documents, invoice recaps and other related information to customers + Communicate with sales, other internal customers and management in the best interest of OD and our customers Job Qualifications Education: + High school diploma or equivalent Experience: + Experience in the transportation industry preferred + Excellent verbal and written communication skills + Proficient with Microsoft Office + Proficient with 10 key + Strong interpersonal and telephone skills Working Days: Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift: AM / PM Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive: + Great Health Benefits including a Zero premium medical plan for employee only coverage + Short Term & Long Term Disability + Flex Spending Accounts + 401k Retirement plan with company match and additional company annual discretionary match opportunity + Life Insurance + Wellness Program + Tuition Reimbursement for Drivers and Technicians + Training and growth opportunities to build a career + We prioritize our OD family of employees + Ability to advance through our promote from within philosophy + National Career Opportunities Available at our 250+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.