The Accounts Receivable Specialist is responsible for managing all facets of accounts receivable relationships with an assigned portfolio of Advance Auto Parts commercial customers.  The Accounts Receivable Specialist is responsible for the timely and profitable collection of accounts receivable for Advance Auto Parts customers by maintaining constant open lines of communication between customers and sales while maintaining favorable customer relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Portfolio management of accounts; collect accounts receivable monies by analyzing open balances and taking appropriate action to contact customers; meet or exceed assigned DSO and past due invoice goals

Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors

Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future

Analyze payment trends by customer or customer group and takes action to address and or notify management when necessary

Understand when, to whom and how to escalate issues to drive resolution

Place accounts on credit hold as necessary

Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships

Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes.

Minimize losses due to bad debt

Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status

Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

EDUCATION, EXPERIENCE AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree

2+ years’ experience in a credit and collections or customer facing role

Understanding of basic accounting and bookkeeping procedures

Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed

Strong decision-making skills with strong attention to detail and action results oriented

Effective collections, issue resolution, deduction management, and negotiation skills

Collaborative attitude, as well as strong analytical and investigative skills

Ability to conduct research into a wide range of credit issues

Ability to effectively work independently or in team settings

Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication

Ability to define problems, identify solutions and follow through to completion

Ability to effectively work independently or in team settings

Achieves high level, sustainable performance, and results

Ability to adapt to changing environments

Ability to work with customers in sometimes difficult and confrontational situations

Good interpersonal skills with a focus on rapport-building, listening and questioning abilities

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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