Who We AreAs one of the fastest growing freight brokerage firms in the US, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!
Who We WantThe Accounts Receivable Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.What You’ll DoPrimary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.QualificationsBachelor's Degree in Accounting, Finance or a related field2+ years experience in a customer operations roleIndustry experience requiredOracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on ExcelExcellent written and verbal communication skillsMaturity to work effectively in negotiation discussions with customer and sales repsExpert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is requiredSelf-starter with ability to work independently and as a teamHighly organized with excellent time management skills and a high degree of accuracy and attention to detailAbility to handle a heavy workload and adaptability to work in fast paced environmentThe Perks of Working With Us Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.Leave the suit and tie at home; our dress code is casual.Enjoy office wide engagement activities, team events, happy hours and more!Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.Start your morning with free coffee!Maximize your wellness with free counseling sessions through our Employee Assistance ProgramGet paid to work with your friends through our Referral Program!Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.