We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Accounts Receivable Specialist, you will help resolve accounts receivable issues within an assigned portfolio, ensuring accurate processing while maintaining strong customer relationships. You will manage customer disputes, deliver on performance metrics, and contribute to various accounting and financial tasks. You will work as part of a 6-month project team that requires onsite work in Andover, MA.

You Will:

Manage activities for an assigned accounts receivable portfolio.

Be a representative of the Finance Shared Services organization, managing tactical customer relationships.

Troubleshoot and resolve significant issues, providing recommendations and implementing solutions.

Deliver on key performance metrics established during the goal/review process.

Analyze customer accounts, including purchases, payments, and credit exposure, to make informed decisions that align with business strategy.

Maintain clear communication with Field Sales, Agents, Logistics, and Management regarding account risks, potential credit problems, disputes, and customer comments, escalating.

Handle customer disputes using the HighRadius tool, generating credit memos where applicable and in line with SOP business rules.

Maintain accurate and up-to-date collection notes in QAD for assigned customers.

Support common carrier dispute resolution.

Provide guidance to Sales and Operations on releasing orders for accounts with aged receivables.

Prepare accounts for placement with collection agencies or third-party activity.

You Have:

Associate's degree in business, accounting, or related discipline, or equivalent work experience.

2+ years of experience in accounts receivable or a related field.

Proficiency in Microsoft Excel and strong technical skills.

Experience working with large ERP systems and analysis tools.

Excellent oral and written communication skills with a strong customer service mindset.

Strong analytical skills and attention to detail.

Proven problem-solving and root cause identification skills.

Ability to manage multiple tasks, meet deadlines, and work effectively with all levels of an organization.

Collaborative mindset and the ability to work with diverse technical abilities.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.