· Full cycle of accounts receivable past due balances, including: research, analysis and calling customers to perform collection activities.
· Reconciling AR account(s) to the general ledger
· Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
· Managing internal and external Accounts receivable inquiries.
· Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
· Creating and implementing standard operating procedures and process workflows.
· Collaborating with the Global Finance Operations team and internal business partners in the US, CA, LATAM and new Geo launches.
· Timely publish report via weekly metrics and provide status updates on projects
· Participate in operational excellence activities, analyze processes, recommend improvements and manage all internal controls on documents.

Key job responsibilities
. Responsible on following standard operating procedures (SOP) and process workflows.
. Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them.
. Be a main POC across AR Team that enables proper conflict resolution and critical thinking.
. Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers.
. Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization.

A day in the life
You will review your assigned AR accounts portfolio in order to resolve discrepancies as well as prioritize issues resolution by Deep Diving across common issues, unapplied payments, late payment trends, and other problems.

You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders of your AR portfolio.

Also, You will be able to determine the right moment when management support is required for critical and high risk accounts resolution.

Emails, conference calls and meetings are expected as you resolve customer issues on daily basis.

About the team
We are the FinOps Accounts Receivable Team.
Our operation covers several business units such as AWS and Non AWS.
We partner with both internal and external customers located in across the globe to deliver a high quality E2E process.
Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards.