**DESCRIPTION** Responsible for being a subject matter expert and training/mentoring resource to Acosta Solutions associates on all policies, procedures, and systems across multiple geographical areas. Provides recommendations for continuous improvement; increased clean pass rate on order, claims and promotion automation opportunities. Develops and maintains training documentation. Measure Business Process Solutions key performance indicators (KPIs) and investigates variances. **RESPONSIBILITIES** + Trains Acosta Solutions roles on their job duties, Acosta systems, and processes. Provide support by working alongside the team members. Provide clear and concise communication both verbal and written. Has thorough knowledge of Acosta policies and procedures to ensure consistent delivery of service level agreements, quality standards, and documentation requirements. + Training material development and maintenance for Acosta Solutions systems and processes and client, customer systems. Ensure updates are made in conjunction with changes, including Standard Operating Procedure (SOP) documentation for clients/customers. Documentation must be clear and concise and maintained in Acosta’s system Acosta Relay, SharePoint, and/or AcostaGo. + Basic issue resolution, apply system and process knowledge to determine root cause, apply resolution logic to determine the solution. Utilize reporting to identify chronic issues and determine a course of action for resolution. + System & process continuous improvement, review basic processes and systems to determine where enhancements, simplification, or automation could be applied Submit change request ideas to manager for review. + System & process review & testing, be a subject matter expert on system and processes to ensure changes are fully vetted out. + Assists in establishing production and quality standards and metrics, develops methods to monitor these standards, and implements performance management reporting tool. + Reviews all KPIs on monthly basis and investigates variances from standards + Meets with BPS and Sales Finance Team Managers to review performance and provide + direction/guidance as needed. + Ensure project management timelines are met, and trackers are maintained. Regular communication with manager on status. + Trackers (training, work with, tasks, projects), ensure trackers are maintained as the task is done and completed by deadlines established. + Meeting the physical requirements – listed below. + Travel required up to 25% + Other duties as assigned **QUALIFICATIONS** **Minimum Qualifications-Education and Experience:** + High School Diploma/GED + 1-3 years of relevant work experience **Minimum Qualifications-Knowledge, Skills and Abilities** + Acosta systems – high level system knowledge required to manage training, provide support, and maintain documentation. + Acosta Solutions processes, all roles – high level process knowledge required to provide training and support and provide high level testing support. + MS Office (Teams, SharePoint, PowerPoint, Excel, Word, etc.) – high level to enable efficiency for managing information and documentation + Information retention to stay current on systems and processes. + Organization & time management, ability to meet deadlines, multi-task, and juggle multiple priorities. + Writing skills to create and maintain documentation and effectively communicate information to the team + Communication to effectively train and provide support to the organization. Ability to lead and participate in meetings and calls. Ability to communicate across functional lines **Work Environment and Physical Requirements** The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \#DiscoverYourPath **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ **Acosta et Mosaic** sont les **forces motrices** en matière de **ventes et de marketing** derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. **Acosta et ses filiales** , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. **Acosta et ses filiales** sont des employeurs offrant **l’égalité des chances** . Nous nous engageons à fournir des **aménagements pour les personnes handicapées** . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la **Déclaration de confidentialité d’Acosta et les Conditions d’utilisation** . Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $44,200.00 - $55,300.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 3510