Build the future of the AI Data Cloud. Join the Snowflake team.

IN THIS ROLE YOU WILL GET TO:

Engage with newly signed customers with a quick start outreach in the first 90 days

Set objectives, get customer dedication, track activities, and generate relevant documentation

Be accountable for documenting onboarding activities in tools like Salesforce

Collaborate with account teams to highlight risks and engage appropriate cross functional resources (i.e. professional services, partners, technical support).

Answer technical questions from customers regarding our technology, capabilities, solutions and applications and clearly explain our technology and product positioning to both business and technical users.

Identify gaps and enablement assistance to customer's technical users

Be able to engage partners at opportune time for strategic SOW

Orchestrate Snowflake’s internal programs and resources to support the customer’s onboarding journey

MINDSET ATTRIBUTES:

Demonstrate connectedness and contribute to a supportive work environment

Be responsible for your own development, seek feedback from others, and continually build your organizational, support process, and product knowledge

Identify recurring or systemic problems, and suggest ways we might continuously improve

Identify patterns in customer questions and find opportunities to automate outreach

Provide sentiment analysis and success planning

Manage a customer portfolio where you will create and implement various strategies to increase usage, adoption and growth of the platform measured via customer retention and growth.

Promote self-sufficiency through the creation and sharing of knowledge through multiple mediums and channels

ON DAY ONE WE WILL EXPECT YOU TO HAVE :

Project Management skills to be able to track, manage and drive customers to agreed upon timeline with the agreed upon resources

Understanding and experience with data architecture, data analytics and cloud technology

Hands on experience with SQL required

Experience working with database technology (e.g. Snowflake, Databricks, Redshift, Azure SQL, BigQuery) and scripting languages (E.G. Python)

Experience working with Cloud technologies (AWS, Azure, Google Cloud)

Ability to solve customer specific business problems and apply Snowflake’s solutions

Ability to handle multiple projects simultaneously

Customer facing skills to effectively communicate our vision to a wide variety of technical and executive audiences

University degree in computer science, engineering, mathematics or related fields, or equivalent experience.

SnowPro Core certification a plus

Understanding of Data Science concepts a plus

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

The following represents the expected range of compensation for this role:This role is eligible to participate in Snowflake's commission plan and it is common for employees in this role to receive total on-target earnings of $207,500 - $288,750. The estimated base salary for this role is $155,625 - $216,562.Additionally, this role is eligible to participate in Snowflake’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?