Activations Agent Job Description

Description – 
Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests’ expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Schedule Details:
Our Activations department works Monday – Friday. Sundays Off. Saturdays and Holidays are based on business needs. Sundays Off.

Agents will work one of three assigned shifts.  9:00 a.m. – 5:00 p.m., 11 a.m. – 7 p.m. or 1:30pm – 9:30 p.m. 

Paid training is provided for 4 weeks and is from 9:00 am – 4:30 pm Monday through Friday.

Key Responsibilities:
– Give the best guest experience that falls in line with our Mission, Vision and Values.
– Call package holders to book travel dates, verify details, answer questions and follow up as needed.
– Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
– Meet performance standards for department metrics
– Sales skills required for the reselling/upselling and saving of packages
– Collecting of additional monies and fees associated with package
– Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
– Efficient in using multiple computer systems
– Ensure the privacy and security of confidential information about our guest and company
– Keeping accurate log of reservations on a spreadsheet

Why Team Members Like Working For Us:
•    Driven base pay plus monthly performance incentives
•    Day One Team Member Benefits
•    Daily Pay option
•    Sundays Off, Only Limited Saturdays
•    Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
•    Discounted Hilton hotel rates worldwide!
•    Recognition Programs and Rewards
•    401(k) program with company match
•    Employee stock purchase program
•    Tuition reimbursement program