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Job Description:

Candidates MUST be experienced with Windows Active Directory Identity Administration AND Azure Active Directory Identity Administration for AD users and computers. They must also have experience with SMB network scanning including Windows File Server management, Folder, and Share security. Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed. Creates and manages DHCP reservation records utilizing Microsoft DHCP Server. Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements. Works with PowerShell/Graph scripts to provide efficiencies for and optimization. Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self - service of cloud file and email recovery. Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement. Partners with technicians from other DoIT divisions and bureaus to provide support and solutions. Follows all established DoIT and State policies, standards, and procedures.