The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application documents and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the client.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Determines final eligibility based upon the interview, functional assessment and any other relevant supplemental informationConduct in-person interviews to assess mobility capabilities and consider supplemental information providedDetermine what functional assessments the applicant will be required to undergoProvide written eligibility determination documentation to th elient within ADA required and contracted time frameReads and interprets ADA paratransit professional verification formsReview interview results, folloiwng up on assessments and professional verification, as neededProvide further written documentation to the client upon requestAssist the leadership team in identifying process improvement opportunitiesConduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessments using an outdoor course, FACTS, MMSE, and TUG assessmentsApply information obtained to determine applicant’s capability to independently ride fixed route transportationComplete required forms for eligibility letter generationParticipate in staff meetings with leadership and the entire teamParticipate in continuing education as neededParticipate in initial and ongoing training as required by Transdev and clientComplete all necessary reports, paperwork and maintain applicant tracking logs and reports for Transdev and clientBuild rapport and communicate effectively with Transdev and client personnel, including administrators, management, support staff and applicant while providing high quality customer serviceParticipate in the appeals process, upon requestMaintain a positive attitude when interacting with individuals, support staff and caregiversWork with management and the client to follow through on service issues, troubleshooting problems, concerns, complaints and trainingJob Type: Full-timeSalary: Up to $57,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule: Monday to FridayWork setting: In-person at 175 W Jackson Blvd, Chicago, IL 60604 About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace 
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check https://transdevna.com/ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.       Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.        Drug-free workplace       If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.         California applicants: Please Click Here for CA Employee Privacy Policy.