Service Center

CSCS TX

Essential Duties and Responsibilities:

Estimate and Documentation Review: Conduct thorough reviews of estimates, photos, and documentation for ADAS repair opportunities, adhering to the company’s established review processes.Interpret Service Information: Analyze service information for estimate reviews to ensure accuracy and adherence to company and industry standards.Compliance and Standards Enforcement: Ensure all repairs, including ADAS calibrations, follow proper pre- and post-scan protocols, documentation standards, and company compliance rules.Handle Escalations: Manage escalations from field operators and insurance carriers, resolving issues efficiently and maintaining strong client relationships.Protech Scheduling and Invoicing Support: Coordinate with Protech teams to manage scheduling needs, streamline invoicing, and ensure accurate record-keeping for all ADAS and mechanical repair work.Financial Analysis and Reporting: Analyze estimate reviews to identify potential areas for Gross Profit (GP%) improvement and prepare insightful reports for management.Feedback Delivery: Provide constructive feedback to improve calibration prediction tools, enabling more accurate and efficient processes.Training and Development: Offer training and support to service advisors to enhance compliance, technical understanding, and adherence to company repair standards.Continuous Improvement: Track, report, and communicate findings to management, offering suggestions for ongoing improvement in ADAS calibration and repair documentation.Customer Service Excellence: Deliver "World Class" customer service, supporting both internal teams and external clients with a professional and friendly demeanor.Safety and Policy Compliance: Maintain strict adherence to all company safety rules, policy guidelines, and quality standards.

Skills and Requirements:

Education: High school diploma or GED required.Experience: Minimum of 5 years in estimating or ADAS repair processes, with strong knowledge in documentation, Protech scheduling, and handling escalations.Technical Knowledge: Proficient in repair procedures, CCC Pathways estimating software, "P-Page" logic, ADAS systems, and calibrations.Communication Skills: Excellent verbal and written communication skills, capable of conveying complex technical information effectively.Problem-Solving: Ability to interpret service information and resolve escalations with efficiency and accuracy.Adaptability: Able to multitask, prioritize, and work efficiently in a fast-paced environment.Customer Service Orientation: Friendly and personable approach to fostering positive experiences for both team members and clients.Eligibility: Must be at least 18 years old, hold a valid driver’s license, and meet insurance eligibility criteria.

Physical Requirements:

Ability to sit for extended periods.Regular standing, walking, bending, pushing, pulling, and crouching as needed.Occasional exposure to fumes, airborne particles, caustic chemicals, and variable environmental conditions.Ability to lift up to 15 pounds occasionally.

Work Environment:

Moderate noise levels.May involve exposure to hot, cold, wet, or humid conditions.

This role offers an excellent opportunity for a detail-oriented ADAS and Estimating professional with a commitment to quality and compliance. The ideal candidate thrives in collaborative environments and is dedicated to upholding high standards in repair, documentation, scheduling, and customer satisfaction.