Description Would you like to implement physical security solutions and solve complex technical problems? Do you have a deep passion and desire to safe-guard the largest cloud computing infrastructure with a national security mission? AWS Security is looking for a Systems Engineering Manager to lead a team of Windows Systems Engineers who manage the operation of our physical access control system (PACS)! The manager is expected to have an understanding of operating large-scale global Windows deployments, with a general understanding of Native AWS fundamentals. The team works at a high pace and this manager will need to be capable of managing multiple projects across multiple customers and allocating the right resources to the customer needs. This manager leads a team of high performing systems engineers participating in a 24x7 on-call rotation with predominately day-shift engineering. AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. Key job responsibilities • Implementing and/or improving internal processes, dashboards, and operations to achieve or exceed Internal Service Level Agreements (SLAs) • Providing exceptional leadership and management for a staff of local and remote AWS employees, • Demonstrating ability to complete root cause identification and correction of errors without pointing fingers, • Developing professionals with a breadth and depth of experience, skillset, and career aspirations, • Being a great people manager. Having the ability to hire, develop, motivate and mentor a group of world-class engineers is the most important part of this role. • Retaining top talent, excelling in day-to-day people and performance management, and have the ability to recruit new engineers. • Distilling work into granular units are able to translate requirements into an actionable roadmap. • Delivering the right things at the right time with competing priorities at times. A day in the life We are primarily a Windows server shop, using HyperV for virtualization, but in recent months our scope of infrastructure expertise has broadened from bare metal hosts/VMs to solutions that run on Native AWS Services. Our team has a core function of ensuring Lenel application and system stability, often diving deep to trouble-shoot common issues, as well as anomalies, working closely with our partners. On a day-to-day basis, we strive for engineering and operational excellence through patching, and other security compliance activities, along with deploying scripting/automation solutions to build servers and monitor their performance. About the team AWS-SOC Systems Engineering (SE) team within AWS Security owns all Physical Access Control Systems AWS Data Centers. SOC SE is unique in that our Physical Security Services are Tier 0, making them critical to the over-arching security posture of our data centers and ultimately our customers’ data. As our services grow and expand, we are doing the same with our team. We have a high degree of technical acumen but still learn every day in pursuit of providing the highest value to our customers. The most amazing thing about our team is the way we all enable each other for success and constantly strive to raise the bar in everything we do. We are not perfect, but we are smart, kind, and we get the job done. Our culture is fun and supportive – we’d love for you to join us. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work. Basic Qualifications - Bachelor’s degree in Systems Engineering, Information Technology, Computer Science, or related field - 10+ years of experience managing an engineering and support organization for a large (commercial or internal) - 7+ years of relevant systems engineering, or systems administration experience using Windows, Power-shell, and SQL databases - 5+ years of experience operating in a 24/7 production environment - 5+ years of experience managing software, systems, or DevOps engineering teams in an operational environment - Current, active US Government Security Clearance of Top Secret or above Preferred Qualifications - Experience hiring, mentoring, developing, and managing highly-successful and efficient tier-1 product support teams - Robust understanding of support processes (SLA), handling tickets, monitoring, processes and metrics - Strong ability to identify and solve ambiguous customer-focused problems, and track record of delivering products/services in a highly technical multi-team environment - High attention to detail with proven ability to juggle multiple, conflicting priorities simultaneously and make things happen in a fast-paced, dynamic environment - Experience with Agile engineering practices (Kanban, continuous delivery, etc.) - Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and perceptions Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $142,100/year in our lowest geographic market up to $245,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.