Are you looking for a rewarding career where you can make a meaningful impact on patients' experiences? UPMC Shadyside is seeking a dedicated and detail-oriented individual to join our Patient Relations department as a Full-Time Administrative Assistant – Intermediate. In this role, you’ll be the first point of contact for patients, answering calls and expertly triaging them to the appropriate Patient Relations Coordinator. You’ll also assist with helping patients navigate billing questions, providing essential support in a fast-paced, patient-focused environment. If you are organized, compassionate, and eager to be part of a team that strives to improve patient care, apply today to join the UPMC Shadyside family and help make a difference! **Responsibilities:** + Under general direction, provides varied administrative support to a department or group of professionals. + May make travel arrangements. + Maintains various accounting and budgetary records (i.e., completes expense reports). + Collects, compiles, and analyzes moderately complex data and information. Composes straightforward written descriptions of results. Researches, drafts, and/or abstracts reports (i.e., conduct initial research to gather information for Supervisor regarding topic of interest). + May also perform all responsibilities of an Administrative Assistant - Associate: + Performs routine clerical functions, such as copying, sorting, filing, and typing. + Sets up and maintains varied office files, logs, and records office activities. + Orders office supplies and maintains office equipment. + Answers, screens, and routes incoming calls and messages. + Responds to routine questions. + Greets, screens, and directs visitors to appropriate staff member. + Reviews administrative procedures and interprets them for employees. + Maintains supervisor's calendar (i.e., proactively schedules meetings on supervisor's behalf, makes recommendations for large meeting venues and catering, takes leadership role to ensure meetings flow smoothly). + Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing). + Composes routine, general, and unique/independent correspondence (i.e., sends more than standard emails, begins to modify content of email on behalf of department head, reads and answers correspondence). + High school diploma or equivalent. + Three years' experience in an administrative support role. + Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software. + Ability to use applicable MS Suite products. + Working knowledge of business processes and procedures. + Knowledge of basic accounting and financial principles and functions. + Ability to analyze data and use basic reasoning skills. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**