Admin Coordinator | Islamabad Job ID 193239 Posted 12-Nov-2024 Role type Full-time Areas of Interest Administrative Location(s) Islamabad - Islamabad - Pakistan, Rawalpindi - Punjab - Pakistan **About the Role:** Manage all aspects of Administration, Soft Services and AV with facilities management service delivery system. **What You’ll Do:** **Oversee Helpdesk Operations** + To provide management advice for Helpdesk for escalated issues during the shift. + To ensure immediate response to all priority calls during the shift and follow escalate process. + To ensure planning is done for all internal Events in coordination with events team. **Oversee Front Office Operations** + To provide management advice for Front Office Executive for escalated issues during the shift. + To ensure immediate response to all priority calls during the shift and follow escalate process. + To take rounds of front office, lobby area, rest rooms, production floors, conference and discussion rooms, cafeteria to ensure a high standard of housekeeping & upkeep. + To ensure Stationery stock readily available and handling stationery request. + To ensure first Aid Boxes fully equipped with required items. + To ensure checklist of first aid to be updated daily basis. **Oversee Mail Room Operations** + To provide management advice for Mail Room for escalated issues during the shift. + To ensure immediate response to all priority calls during the shift and follow escalate process. **Oversee Transportation Operations** + To ensure timely arrangements and coordination with the subscriber and vendor each query. + To ensure vendor follows the SOP’s and making timely arrangements. + Trainings sessions with the vendor/subscribers. + Conducting surveys on transportation service. + Overall looking the transportation service. + Vendor’s evaluation/meetings. **Oversee Housekeeping Operations** + To ensure housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services. + To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. + To ensure that the housekeeping related issues are discussed with housekeeping duty manager and on priority for the shift and ensure there is an action and tracking for the issue closure. + To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services. + To discuss and assist facility manager on monthly basis on the vendor performance matrix. **General Operations** + To always ensure upkeep of Pantry equipment & reprographic equipment’s and take necessary actions. + To ensure all such communication is entered in the duty manager logbook to inform the next shift person. + To make facility tour and list out all such actions needed. + Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to the team. + To adhere to Policies, Processes & procedures and the statutory documents. + To adhere to SLA & KPI's. + To assist Facility Manager in all such ISO, Internal, External, audits and ensure necessary documentation are done. + To coordinate with Engineering team for any such issues that need their help. **What You’ll Need:** + Business Graduate with up to 2-3 years of job-related experience. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)