Job Title: Admin Customer Care Support

Job Description

We are looking for an experienced Admin Customer Care Support professional to join our team. You will be responsible for advanced troubleshooting of customer issues, helping achieve a positive customer experience, and supporting our commercial team and programs. You will also be involved in reviewing product requirements and helping provide technical content for end users and partners.

ResponsibilitiesAdvanced troubleshooting of customer issues from the field and users, providing resolutions based on data analysis from the product.Help achieve a successful and positive customer experience.Report and track trend analysis.Review and edit technical troubleshooting documents and provide technical content suitable for supporting end users and partners.Support the commercial team and programs.Review product requirements, specifications, and design documents, translating them into knowledge for the commercial team, partners, and field-based personnel.Continuously improve processes and stay current with product changes.Essential SkillsCase management experience, preferably in the medical device industry.Proficiency in Excel, particularly in reporting.Experience with document control, SOP, and order processing.Proficient in MS Office.Customer care experience.Technical support experience with iOS and Android apps.Associates degree preferred but open to experience in lieu of degree.Excel proficiency (80%) and typing speed (40 wpm).Additional Skills & QualificationsExperience in an engineering-related field or technical support.At least 3 years of overall work experience with at least 1 year in a support or application engineer role.Understanding of the user interface and operation of Android and iOS cellular technologies/devices.Experience in maintaining and updating technical support materials.Understanding of medical sensors is desirable.Experience with Bluetooth-based communication in medical systems and general understanding of Bluetooth communication protocols.Experience with digital health solutions is highly preferred.Experience in diabetes devices preferred.Knowledge of diabetes management is desirable.Excellent communication skills, both verbal and written.Strong interpersonal skills and the ability to work with a diverse team.Exceptional organizational skills.Work Environment

This position is 100% remote, with most of the team being local to MD. Work hours are Monday to Friday, 1st shift, with flexibility required for rotating shifts including some Saturdays and holidays.

Pay and Benefits

The pay range for this position is $75000.00 - $75000.00

**BENEFITS GUIDE ON FILE UNDER OTHER RELATED LISTS FOR 2021**

UP TO 75K + 5% bonus + 6,000 stock options.

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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