Overview Director of Patient Experience St. Francis Hospital and Heart Center® is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gastroenterology & GI Surgery. Additionally, U.S. News rates St. Francis as high performing in Geriatrics, Neurology & Neurosurgery, Orthopedics, and Pulmonology. Nursing care at St. Francis is also nationally recognized, with multiple Magnet designations, as well as the AMSN PRISM Awards® and Beacon Awards. St. Francis has regularly out-scored other hospitals on Long Island. St. Francis Hospital is dedicated to providing a supportive environment, committed to the highest standards of patient care, where health care professionals can develop their expertise and strengthen their credentials. Job Details Responsibilities Oversee the implementation of organizational strategic imperatives for patient experience and satisfaction across the organization by working closely with clinical and operational leaders. Align all patient experience data to direct patient experience initiatives and develop a culture of service excellence. Plan, organize, coordinate and direct all functions of the department in order to meet the mission, vision and values of St. Francis Hospital. The major functions managed by the Department of Patient Experience include service excellence, measurement and analytics of patient experience, staff training and development, patient and guest services, and community engagement. Requirements Minimum of 4 years professional experience in the hospital environment, good communication skills, and knowledge of Patient Bill of Rights and Advance Directives. Previous Administrative experience, Responsible for evaluating, developing and administering policies/ procedures relative to an effective and efficient Patient Relations Department. BSN required, MSN required Salary Range USD $135,000.00 - USD $200,000.00 /Yr. At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.