ESSENTIAL FUNCTIONS/TASKS

Provides leadership and training to Administrative Assistants within the Hawaii region Trains station managers and administrative assistants on station administrative duties, advises of any changes to procedures Creates processes and procedures for office administrative systems Provides backup support for stations due to vacations, leaves, or open positions Provide regional support for new contract start-ups within the region/system Manage station/contract set up and access in systems Recruit/Hire agents and administrative personnel Onboard and train new hires on office support procedures and requirements Instruct UA Financial Controls courses for station managers and administrative personnel Develop and maintain relevant customer relationships for contracts within the region Assess, Review and Implement Administrative Assistance Duties across the system for continuous process improvements: Assisting in the recruiting process to include, interviewing candidates, hiring, processing applications and new-hire paperwork, and tracking applicant flow information. Maintaining personnel records of active and terminated employees according to Company policy. Answering questions concerning benefits, schedules, uniforms, company policy or employee concerns in a professional and timely manner. Maintaining strict confidentiality of all station personnel records and employee information. Coordinating fingerprints for the U.S. Postal Service, badging application for SIDA access and employee uniform program. Maintaining schedules, compile reports, and prepares billing information. Maintaining OSHA records and assists in administering on-the-job injury reporting. Ensuring required posting and corporate information are updated and displayed as required by each state. Processing internal/external regional communications to correct person and/or department. Building partnerships with outside customers and provides and sets the example for the delivery of distinctive customer service. Participating in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner. Partners with HR to communicate information to employees May administer employee discipline in accordance with the employee handbook Ensures compliance with UNIFI policies and procedures, rules, standards, customer requirements, union collective bargaining agreement and governmental/regulatory requirements are met for the station In some locations, may be required to assist with ramp, cabin service, operations and/or training duties. All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of UNIFI, Aviation, Safety, Security, Ramp, FAA, Airport, OSHA, USPS and Station policies and procedures. Office management experience, including leading aviation support and administrative teams.  Ability to read and interpret documents and work at various paces. Excellent communication and computer skills with working knowledge of Microsoft word and excel.

Competency Statements:

Safety - Ability to lead follow established safety policy and procedures and identifies and corrects conditions that affect safety in the workplace and must be able to wear Personal Protective Equipment (PPE) such as reflective vest, gloves, safety glasses, steel-toed boots, and ear plugs. Attendance and Reliability –Ability to maintain regular attendance and report to work on time at the start of the shift. Accuracy - Ability to perform work accurately and thoroughly to ensure work is correct. Diversity - Ability to promote and work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc. Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties and handling customer information and property. Confidentiality: Ability to maintain confidentiality and communicate sensitive information on a “need to know” basis and ensure files are properly secured. Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, convey and understand the comments and questions of others. Customer Service Oriented - Ability to take care of the customers’ needs and personal belongings while following company procedures in a professional and timely manner. Organizational/Time Management-Ability to work in an organized fashion and under tight time constraints. Teamwork – Ability to work with others as a team to perform and complete job duties.

EDUCATION: High School Graduate or General Education Degree (GED) required.  2- 4 year degree preferred.

OTHER REQUIREMENTS

Must be 18 years of age; possess a valid Driver’s License; eligible to work in US; able to pass pre-employment drug screen, FBI criminal and USPS background check; and complete ramp and SIDA training to obtain airport authority identification security badge