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Job Summary

The Administrative Manager Senior of the Canton Health Center Ambulatory Care Unit (ACU) reports to the Primary Care Oversight Leader of the University of Michigan Medical Group (UMMG), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the Canton Health Center ACU. 

This position has dedicated effort to provide administrative leadership and operations management to the Canton Health Center ACU, which is a large, complex outpatient clinic.  Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

Essential Functions 

A. Care Delivery

Implementation of clinical care model, guidelines and standards of care at ACU levelImplementation of provider deploymentIdentification non-provider staff complement at the clinic/ACUReview visit/productivity data to identify potential revisions to the staffing modelOversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activityPilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.

B . ACU Operations

Supervision and direction given to operational administrative and clinical staff and engagement in their professional developmentOversees the day-to-day operations of the ACUEnsures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicableLeads onboarding of new providers and support staff into the clinicHandles hiring/discipline and firing of clinical support and admin staff in their respective clinicEvaluates clinical support and admin staff in collaboration with the triad leadership teamProvides feedback on operational issues involving providers in the ACUManages routine clinic operations (e.g., scheduling, billing, referral management, etc.)Provides feedback/supervision/support/performance evaluation of assigned ACU staffDevelop and oversee efforts to recognize and incentivize staff excellenceIdentify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

C. Collaboration with Centralized Support Services

Collaborate with IT for required support services at the ACU levelWorks regularly with support services functions to ensure operational goals are met

D. Space Management

Monitor and allocate space utilization within the ACUsIdentify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

E. Patient Care

Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementationAddress and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvementsOversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-upCollaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

F. Clinical Performance

Establish performance goals with ACU in alignment with UMMG goalsPartner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principlesResolves clinical and operational problems at the ACU level

G. Operational and Financial Performance

Communicate performance metrics regularly to provider and staff in the clinicsMonitor operational and financial performance metrics at the ACU levelIn collaboration with triad leadership, establish ACU level financial plan for upcoming yearPrepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed

H. Core Responsibilities

Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.Evaluates supporting function operations, identifying areas for improvementIdentify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadershipRepresent UMMG on committeesAttend and provide leadership within the ACU Leadership and Site Leadership MeetingsFoster collaborative environment by nurturing team-based care in a positive collegial and professional mannerDevelop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as neededParticipate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetingsEngage operations oversight role over additional ACUs to support effective service line engagement across the enterprise.

 

Required Qualifications*Bachelor?s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience3 to 5 years of progressively responsible operational leadership experience in a healthcare settingDemonstrated skill in change managementExtensive Michigan Medicine Healthcare Administration experience including a thorough understanding of the institutional strategic plan and primary care service line engagement in the planAmbulatory operations experienceDemonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.Knowledge of and experience implementing strategic principles and operational initiativesDemonstrated effective written and oral communication, problem solving skills and customer service approachDemonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization; faculty and staffDemonstrated competence in leadership and managementDemonstrated ability to evaluate and make changes to process, toward continuous quality improvementDemonstrated ability to prioritize and complete tasks in a timely mannerAbility to lead large group meetings in a professional and productive mannerExpert computer skillsProven ability to envision, create and rollout meaningful operational reporting dashboards and tools 

 

Desired Qualifications*Master?s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experiencePrevious supervisory experienceDemonstrated ability/experience to engage population health strategies in primary care outpatient operationsExperience with Lean, Michigan Quality Systems Familiarity with Michigan Medicine and departmental policies and proceduresFamiliarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standardsExperience using MiChart/EPIC electronic medical record

 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Timeframe

To be determined.
 

Performance Evaluation

To be determined, based on identification of the Primary Care Oversight Leader assessment metrics.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.