Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently

Admin Officer / Court Usher:

Location: Norwich Combined Court - Fully Office Based
Salary: £11.59 An Hour
Working hours: FULL TIME: Monday - Friday 9am - 5PM (37hrs a week)

If you're seeking an engaging opportunity to work within the Public Sector, we have an opportunity for you! Our Public Sector Client situated at HMCTS Norwich Combined Court are looking for an Admin Officer to join their team on a Full Time Temporary basis. As a vital member of the team, you will play a crucial role in supporting the seamless running of the general organisation. The successful candidate will be required to carry out Court Usher duties in addition to the Administrative Officer role and will be trained in both. As a Court Usher, you will serve as the primary point of contact for all court users involved in hearings. Your responsibilities extend to supporting the administrative staff, ensuring the smooth flow of court proceedings. This role involves direct interaction with members of the public, who may be experiencing anxiety or distress during their court visits.
This is a Temporary position, however, is very likely to be extended.
Interviews will be conducted in-person at the Court House.

Key Responsibilities:

Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTSProblem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with thisInputting Data onto the systemStrong customer focus and service skills.Excellent communication and organisational skills.Taking inbound and Outbound Calls - dealing with Customer and Judiciary enquiriesPreparing PapersCreating and updating recordsEmail correspondenceGeneral Administration DutiesBooking, preparing and organising meeting roomsAbility to react quickly and professionally when needed.Comfortable dealing with sensitivity and professionalism, catering to individuals from all walks of life, some of whom may be vulnerable and under stress.

Requirements:

Previous experience in AdministrationFluent in Microsoft platforms and previous experience managing an inbox.Exceptional communication skillsGood computer skills overallAbility to Manage high case loadStrong organisational and time-management abilities.Good attention to detailThe ability to adapt to changeExceptional Customer Service

Benefits:

Holiday entitlementAccess to a pension SchemeFree on-site parking Kitchen and quite areas in the office for break timesWeekly Pay

This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street.

If selected, candidates must have an in-date and valid passport and undergo security and reference checks.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.