Short Description

Administer to Work Team Lead with French

Qualifications Strong process knowledge in workforce administration/Employee data administration; Strong client management and team management skills; Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, new hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.; System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.); Valid experience of 3-5 years in HR domain; Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution; Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members; Handle client communication and client Reporting; Excellent job organization and time management skills; Attention to details and very good analytical skills; Good verbal and written communication skills – English and French. Job Responsibilities Manage the client engagement and employees in the project; Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds; Respond to client’s queries & escalations accurately (via phone, live chat, email, and case management system); Process, maintain & administer HR transactions & provide support (e.g. Talent development) Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.); Provide clarification of HR policies and procedures; Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan; Organize knowledge sharing sessions both within the team and cross teams; Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool; Liaison with third parties, vendors, and multiple stake holders; Resolving errors, escalations, and issues on time; Develop, mentor, and coach junior team members; Develop process excellence in Operation activities; Ensuring quality and timeliness of work; Focused, diligent, high on quality and timeliness are the basic requirements for the role; Contribute to team “Business as Usual” activities such as hiring, process improvement, service standardization, etc.; Exhibit strong problem-solving and business acumen skills; Demonstrate advanced proficiency in written and verbal communication skills.