Short Description Qualifications Valid experience of 5 - 7 years in HR domain Good verbal and written communication skills Experience in leading HR service delivery & transformation Experience in HR technology Team Management skills Must have strong track record of client management and other stakeholder management Clear understanding of SLA, KPIs and targets and should have experience of driving it. Experience of defining and documenting processes, SOPs, QRGs etc. Proven experience of driving improvements, quality and high performance within the team. Project management experience is a plus. Leadership and organizational skills to meet deadlines  Very good knowledge of continuous improvement methodology, automation and robotization tools; Strong process knowledge in workforce administration/Employee data administration Strong project management skills applied in a business/corporate environment Experience in managing multiple design project Strong client management and team management skills Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc. System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)  Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution Handle client communication and client Reporting Excellent job organization and time management skills Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members Graduation/Post graduation is required. Job Responsibilities

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
• Interface with clients regarding specific job orders, issues, improvements, escalations, etc
• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time
• Able to handle daily activities which include client handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for team’s performance and growth
• Responsible for ensuring up to date process documentation, change management and process & audit compliance
• Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
• Manage the client engagement.
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.