Job Summary:

Altair is seeking experienced  Systems Administrator to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution  across the global enterprise, and members of the  Global Helpdesk team will be users’ first point of contact.

The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC’s , software, laptops, mobile devices, and other IT services.  This responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break fix support on PC hardware, printers, mobile devices etc.  

What You Will Do:

More specific responsibilities include, but are not limited to: User contact and ticketing

Focused on local region / country but inclusive of all Altair territories Limited follow-the-sun support model Triage and prioritization of incidents and requests Escalation of more complex need to L2 and specialist teams Diagnosis, troubleshooting and resolution of:

Laptop / Desktop hardware and OS(Windows, Mac, Linux) Mobile devices (iOS / Android)

Basic desktop software (e.g. 7zip, Adobe reader, notepad++, browsers etc.)

Build and delivery of machines for new users / replacements for existing users

New user induction and task checklist Update and maintenance of knowledgebase tickets and CMDB / asset management information User education (standard software, IT workflows etc.) Assisting the global infrastructure team with local incidents and project work (e.g., as ‘remote hands’) Participation in team project planning and reviews for relevant local and global initiatives.

What You Will Need:

No less than 3 years' experience in desktop support

Both remote and local desktop support experience – this is a mixed role.

Desktop / Laptop hardware break/x skills

Strong written and spoken English

Strongly pro-active communication skills – Altair thrives on open communication and discussion.

Familiarity with ITSM concepts and processes

Experience with desktop administration of Windows and Mac

Experience with Active Directory basic administration tasks

Desktop-level Microsoft 365 support experience (Outlook, oce apps etc.)

Familiarity with Microsoft Teams

Exposure to automated OS and software deployment and patching systems is preferred

Preferred:

· Experience with highly technical users is strongly preferred

How You Will Be Successful:

· Envision the Future

· Communicate Honestly and Broadly

· Seek Technology and Business “Firsts”

· Embrace Diversity and Take Risks

What We Offer:

Competitive Salary

Comprehensive Retirement benefit.

Outstanding Work/Life Balance

Partially Flex Time

Employee Stock Purchase Program

25 Leave days

Collaborative environment

Partial Charitable Matching Program

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high - performance computing and artificial intelligence (AI).

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com.

Ready to go? #ONLYFORWARD

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.