Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.

Job Description

JD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 1 of 3
Job Description
POST DETAILS
Job title:
Administration Assistant
Department
Customer Services
Reporting to:
Customer Services Manager
Name of Post Holder:
PURPOSE OF THE POST
To be committed to achieving the highest level of Customer Service to the customers of Sci-Tech Laboratories by assisting in the receipt of samples and general administration jobs within the department, adhering at all times to the requirements of ISO 17025: 2017
MAIN DUTIES
1. To assist with consumable requests from customers, to be sent out the same day when required (Highbury/Lloyds etc)
2. To be responsible for ensuring sufficient stock levels are maintained in the consumable shed and front office and to keep these areas clean and organised.
3. To be responsible for purchase control and to ensure the suppliers product guide and quotations spreadsheet are updated and maintained.
4. To perform the monthly stock check of all areas, update the stock spreadsheet and send this to the Purchase Control manager.
5. To be responsible for sending off APHA Slopes every day.
6. To assist with the registration of samples including sending sample queries to customers in an accurate and timely manner on Tuesdays and when are other staff are away or busy with other jobs which are priority.
7. To deal with the management and direction of enquiries from both existing and potential customers.
8. To assist with answering of phone calls when members of staff are unable to answer the phone.
9. To amend reports when requested by the customer, noting that if a request is taken over the phone we need to ask the customer to send written confirmation of the request.
10. To assist in sending out the Daily Notification Spreadsheets when members of staff are away or busy with other jobs which are priority.
11. To assist with importing of results when these have been brought up to the office.
12. To take responsibility for changing over the Server tape when other members of staff are away.
JD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 2 of 3
Any other reasonable requests.
Other Requirements
Personal
 To partake in any developmental training as required in compliance with the company standard
 To read and comply with company rules, procedures, agreements and any notices displayed by the Company
Quality
 To operate in line with the site Quality Management System with specific attention to reporting of non-conformances and knowledge of ISO 17025 accreditation requirements
Health and Safety
 All staff have a duty to work in accordance with the Health & Safety at Work Act (1974), COSHH Regulations (1988) and other relevant policies and procedures
Employee – sign and date …………………………………………………………………………………..
Manager – sign and date …………………………………………………………………………………..
Impartiality and Confidentiality Declaration Declaration Employee Signature
I declare that I shall execute my responsibilities impartially and objectively. I declare that there is no conflict currently existing or extant from previous employment or other associations (including those of a personal nature) that would prevent or hinder me from doing so.
I shall maintain the strictest confidentiality in respect of information acquired as a result of my employment at Sci-Tech.
Should I become aware of any matter, whether business or personal, which impacts on impartiality, confidentiality or presents a conflict of interest I will report the matter to my line manager, Compliance Management or Human Resources
JD-4 – Admin Assistant- Issue 1 - issued by T. Abraham 02/08/2023 Page 3 of 3
Person Profile
ATTRIBUTES ESSENTIAL DESIRABLE
Knowledge
This relates to the level and breadth of knowledge required to do the job, e.g. an understanding of a defined system, practice, method or procedure.
Industry knowledge/ knowledge of customer requirements
Understanding of ISO17025
Technical/Work-based Skills
This relates to the skills specific to the job, e.g. language fluency, typing skills, etc.
PC literacy including knowledge of Microsoft Office products.
General Skills/Attributes
This relates to more general characteristics required to do the job effectively, e.g., effective written communication skills, ability to delegate, motivation or commitment etc.
Able to identify needs and requirements to meet customer needs.
Ability to work independently using good judgement, and as a team player.
Exceptional organisational skills with a high consideration to detail and accuracy.
Excellent communication skills including written, verbal, listening, and customer service skills.
Confident and proactive telephone manner.
Resourceful, self-motivated with a strong work ethic.
Adept at time management and able to work with deadlines.
Experience
This is the proven record of experience and achievement in a field, profession, or specialism. This could include a minimum period of experience in a defined area of work (take care to ensure period stated is appropriate and not unnecessarily excessive)
Minimum 1 year of relevant customer service experience.
Proven experience within a similar customer-focused role.
Working in a similar or comparable business/industry would be advantageous.
Qualifications
Please state the level of education and professional qualifications and/or specific occupational training required.
GCSE passes or equivalent in Mathematics and English.

Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.