Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Responsibilities

· Achieve net profit growth for business.

· Manage costs / expenses within approved budget to achieve cost efficiencies.

· Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

· Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

· Manage existing clients and grow portfolio through making contact and generating leads.

· Resolve all customer queries efficiently, and within agreed timelines.

· Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

· Control the effective service for settlements in the business through insurance claims.

· Provide sales support efficiencies and services in order to ensure retention of clients.

· Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

· Comply with governance in terms of legislative and audit requirements.

· Gather and distribute relevant business information.

· Manage own development to increase own competencies.

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Must have experience in Commercial and Personal Lines

Short-term insurance experience

RE Certificate

DOFA statement – dated not longer than 3 months

Copies of qualifications completed

Product specific training

Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024. 

3+ years' experience

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Job Details

Application Closing Date

05/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.